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Can't Activate Nexpose

Hi there, Trying to activate nexpose after reinstalling my linux os, I have followed all steps in this link https://kb.help.rapid7.com/docs/troubleshooting-your-nexpose-product-activation telnet to update server also works but still I get error when trying to activate this is snapshot of the logs I have 2019-03-13T13:53:06 [INFO] [Thread: http-nio-3780-exec-9=/data/admin/license] [Updater: Default] Establishing HTTP connection with updates.rapid7.com via proxy updates.rapid7.com:80. 2019-03-13T13:53:06 [WARN] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] Security Console update failed. java.net.SocketTimeoutException: null at com.rapid7.net.http.HTTPClient.request(Unknown Source) ~[r7shared.jar:na] at com.rapid7.net.http.HTTPClient.request(Unknown Source) ~[r7shared.jar:na] at com.rapid7.updater.HttpProxyUpdateClient.sendReceive(Unknown Source) ~[r7shared.jar:na] at com.rapid7.updater.InternetUpdateClient.doUpdateActivation(Unknown Source) ~[r7shared.jar:na] at com.rapid7.updater.InternetUpdateClient.doInitialHandshake(Unknown Source) ~[r7shared.jar:na] at com.rapid7.updater.InternetUpdateClient.refreshUpdateTable(Unknown Source) ~[r7shared.jar:na] at com.rapid7.updater.UpdatePackageProcessor.getUpdates(Unknown Source) ~[r7shared.jar:na] at com.rapid7.updater.UpdatePackageProcessor.getUpdates(Unknown Source) ~[r7shared.jar:na] at com.rapid7.nexpose.nsc.AutoUpdateJobHandler.autoUpdateConsoleAndEngines(Unknown Source) [nsc.jar:na] at com.rapid7.nexpose.nsc.AutoUpdateJobHandler.execute(Unknown Source) [nsc.jar:na] at com.rapid7.scheduler.Scheduler$ExecuteThread.run(Unknown Source) [r7shared.jar:na] 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] [Updater: Default] [Update Type: Product & Content] Overall update status: FAIL. An error occurred while performing updates. 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] [Updater: Default] [Update Type: Product & Content] Product update statistics: 0 Downloaded | 0 Approved | 0 Applied | 0 New 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] [Updater: Default] [Update Type: Product & Content] Content update statistics: 0 Downloaded | 0 Approved | 0 Applied | 0 New 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] [Updater: Default] [Update Type: Product & Content] Total new update entries: 0 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] Updating remote scan engines. 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] [Updater: Scan Engines] [Update Type: Product & Content] Checking for duplicate serial numbers on 0 scan engines. 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] [Updater: Scan Engines] [Update Type: Product & Content] Starting update for 0 scan engines. 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] com.rapid7.update.engine.timeout.minutes is not configured - returning default value 60. 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] [Updater: Scan Engines] [Update Type: Product & Content] [Started: 2019-03-13T13:53:06] [Duration: 0:00:00.002] Finished updating 0 of 0 engines. 2019-03-13T13:53:06 [INFO] [Thread: Scheduled Execution Thread: AutoUpdate-B01CB4A0085E76C328B50566CECD74C24446E8CC] Updating remote scan engines is complete. 2019-03-13T13:53:37 [INFO] [Thread: http-nio-3780-exec-9=/data/admin/license] Request timed out after the configured 30000ms timeout 2019-03-13T13:54:07 [INFO] [Thread: http-nio-3780-exec-9=/data/admin/license] Request timed out after the configured 30000ms timeout 2019-03-13T13:54:37 [INFO] [Thread: http-nio-3780-exec-9=/data/admin/license] Request timed out after the configured 30000ms timeout 2019-03-13T13:58:21 [INFO] [Thread: http-nio-3780-exec-3=/data/admin/license] [Updater: Default] Establishing HTTP connection with updates.rapid7.com via proxy updates.rapid7.com:80. 2019-03-13T13:58:56 [INFO] [Thread: http-nio-3780-exec-3=/data/admin/license] Request timed out after the configured 30000ms timeout 2019-03-13T13:59:27 [INFO] [Thread: http-nio-3780-exec-3=/data/admin/license] Request timed out after the configured 30000ms timeout 2019-03-13T13:59:57 [INFO] [Thread: http-nio-3780-exec-3=/data/admin/license] Request timed out after the configured 30000ms timeout 2019-03-13T14:04:20 [INFO] [Thread: SIGINT handler] Scan Engine Updater shutting down ============ Please help Thanks a lot

Posted by Mike about a month ago