Knowledge Base

Suggesting a Feature or Enhancement

Thank you for helping us build better and more secure solutions! We appreciate your help. Rapid7 views customer collaboration as critical input into our process to continuously learn and improve our products. We take pride in listening to the security community in many forms.

Here are some questions you might have about submitting suggestions and requests for enhancement.

How do I submit ideas for enhancements?

Login with your Rapid7 Insight account, go to the Customer Portal and open a support case with your request. We'll take it from there.

What will happen when I submit my idea through a support case?

You will receive a confirmation case number for your request so that you can track its current disposition.

How do I get an update on ideas that I’ve submitted?

Reach out to your Customer Success Manager for updates on ideas that you've submitted.

Where is the Ideas Portal?

The Ideas Portal ceased operations in January 2019.

We’ve invested in the Ideas Portal as a way to engage with customers, allow them to share their suggestions and see the suggestions of peers within the Rapid7 ecosystem. Over time, we saw more than 2,000 Ideas submitted, with approximately 10% of submitted Ideas incorporated into Rapid7 solutions. In keeping with the Rapid7 core value of never done, we have decided to embark on the next leg of our journey.

As we consider our options to better serve customers, you may submit suggestions and ideas directly to us. Simply open a support case with your request, and we’ll take it from there.

What happened to the ideas I’ve submitted previously?

Don't worry. Your request is still stored in our database. We haven’t forgotten and we’re committed to providing you with visibility and updates on your request.

Customer Ideas in Action

Just a few examples of customer input and collaboration include the following:

  • Metasploit: The world’s leading open source penetration testing framework.
  • Recog: A framework for identifying products, services, operating systems, and hardware by matching fingerprints against data returned from various network probes.
  • Customer collaboration: Submit a feature, idea, or enhancement using the instructions from this very article.

We’re always looking to listen and improve our products and solutions with your feedback.

Suggesting a Feature or Enhancement


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